In this article we didn’t say that IT had to like Laptop. Here we present, in no particular order, the top 10 things IT professionals absolutely hate about laptops. And yes, we did have to edit down a very long list.

Battery life still bombs.

Battery life has long been the Achilles heel of laptops, and even though battery life in newer models can now top four hours, it’s not enough for mobile users and the IT pros who service them. Not nearly.

“I love my laptop, couldn’t live without it, but I really hate it, too,” says Dr. Joshua Lee, medical director of information services at the University of California at San Diego Medical Center in La Jolla, Calif. “Battery, battery, battery … it is such a pain.”

Lee, who is both a practicing physician and an IT director, means that literally. He oversees a team of 50-plus laptop-carrying doctors who sometimes are forced to stop a patient exam and go search for an AC adapter cord so they can continue making notes on the patient’s records. “There’s the hunting for the plug, then the unplugging and wrapping up of the cord … it just feels weird to be doing all that in front of a patient,” Lee says.

And, of course, there’s always the chance that it’s the wrong cord. Though the UCSD Medical Center primarily uses Dell laptops and desktops, other organizations aren’t as standardized on a single brand. For example, at the Kansas Department of Transportation in Topeka, when laptops hit the road, it’s not always with the right AC adapter.

“Why can’t power cords just be standardized?” asks a frustrated Sue Swartzman, data center manager. “Why do they even have those things? There has to be a better solution.”

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